Terms of service

"We" is BellaMadison Co. LLC, which operates Scarab OS. "You" is the shop that signs up, and everyone you give a PIN to. Using the software means agreeing to this.

A licence to use Scarab OS to run your shop, for as long as your account is in good standing. It is not exclusive, you cannot pass it on, and it does not transfer ownership of the software.

What each plan includes is on the pricing page, and the figures there are the agreement. Every plan includes every part of the daily job — write-ups, estimates, inspections, the board, invoicing, the till, warranties, purchase orders, profit reporting, the customer portal, sealed records and publishing. Plans differ by how many people and locations they cover, whether we import your old records, and how much photograph storage comes with them — not by withholding features.

Monthly or yearly, in advance

At the price shown for your plan when you subscribe. A monthly plan is charged on the same day each month. A yearly plan is charged once a year, at ten times the monthly price — two months free.

Refunds

If Scarab OS is not for you, tell us within 30 days of your first payment and we refund it in full. Refunding closes the shop: nothing is deleted, your records stay and you can still download them, but it stops serving that day. After those 30 days there are no refunds: cancel whenever you like, and the period you have paid for runs to its end.

Changing plan part-way through

If you move to a different plan part-way through a period you have paid for, your subscription is changed in place and prorated: the unused part of what you paid is credited, and that credit — or the difference for the dearer plan — is applied to your next invoice. Nothing is charged on the day you change. Moving down works the same way.

Nobody counts your logins

There is no per-user charge on any plan, and there will not be one. If that ever changed, existing shops would keep the terms they signed up on.

Limits, and what happens at them

No plan limits how many repairs you write or how much of the daily job you use. A plan sets how many locations it covers, how many people can sign in — Solo is one person, and Shop and Group have no limit — whether we import your old records, and how much photograph storage it includes. Moving between plans never touches work already done: what you have sealed, invoiced or photographed stays exactly as it is, and a smaller photograph allowance applies only to what you add after the move.

Price changes

We will tell you at least 30 days before a price change affects you. If you do not want it, cancel before it takes effect and you will not be charged the new price.

You own everything you put in. Your customers, your vehicles, your repair records, your photographs, your prices and your costs. We do not sell it, we do not use it to advertise to anyone, and we do not train anything on it.

You can take it out, on any plan, at any time. Export is never a paid feature and never will be. Software you cannot leave is software that stopped having to earn you.

We hold your customers' information on your behalf and act on your instructions about it. How that works is set out in the privacy policy, which forms part of this agreement.

This clause is the product, so it is worth reading properly.

Nobody can change a sealed repair without it showing

Not your staff, not you, and not us. We have built no way to edit a sealed record and we will not build one, and a change made to a stored record by any other means shows, because its fingerprint and signature stop matching. If something is wrong afterwards, you seal a correction and the original stays.

Your records are yours, and clearing them keeps the sealed ones. The sealed repair records stay, and stay verifiable, whatever else a clear does. The ledger keeps the entry saying you cleared, and nothing already published to a vehicle's record comes back. What sealing guarantees is that nobody changed a repair without it showing.

Nor the ledger, nor a recorded payment

Every sealed repair and every payment is written to your ledger once. We have built no way to edit a ledger entry and we will not build one, and the database itself refuses the change, whoever is connected. A recorded payment is held the same way: its amount, method, date and job stay as they were entered. A mistake is voided and entered again; a void is recorded once and cannot be undone. A void has to say why. We refuse one that does not, so a reversal on your ledger always carries its reason. Unlike the rest of this section, that is our own rule rather than the database's. Clearing your records does not clear the ledger. What this cannot stop is somebody able to change the database's own rules, which is why you can publish your ledger's fingerprint to a public timestamp from the Ledger screen: after that, even we could not rewrite it without it showing.

You are responsible for what you seal

Sealing says the work described was done. You cannot unseal it afterwards and neither can we, so check before you press it. If it is wrong, the fix is to seal a correction — the original stays.

Publishing needs four things

You accept the publishing terms, we verify your shop, your customer has not refused, and the invoice for the repair is paid in full. We verify by ringing you. We may decline for cause — the number never answers, you will not say who you are, or you are trading under somebody else's identity — and we tell you the reason.

What is published cannot be recalled

A repair on the vehicle's permanent record is there for the vehicle's benefit and the next owner's. You can stop publishing future work at any time. Neither of us can withdraw what is already on it.

Do not:

seal records for work that was not done; sign up as a business you are not; give somebody a PIN and let them work under another person's name; text customers who have not agreed to hear from you; or try to break, overload or reverse-engineer the service.

Texting: you are the sender. Messages go out in your shop's name from your number, so obtaining consent and honouring opt-outs is yours. We handle STOP, START and HELP automatically to help you do that, but the responsibility is still yours.

We are not your accountant or your lawyer

The books, the sales tax figure and the authorisation wording are tools, not professional advice. Have a professional check what you file and what you ask customers to sign.

We do not price your labour

There is no labour time guide here and there will not be one. If you record what your own guide said, that is your figure and your subscription — we neither supply nor verify it.

We do not process payments

The software records money; it does not move it. If we introduce you to a card processor we will tell you we are paid a share, before you decide, and you deal with them directly.

It will not be perfect

The service is provided as it is. We work hard on it and we use it ourselves every day, but we cannot promise it never goes down and never has a fault.

To the extent the law allows, what we owe you for any claim connected to this agreement is limited to what you paid us in the twelve months before it arose. We are not liable for lost profits or lost business. Nothing here limits liability that cannot legally be limited — including for fraud, or for death or injury caused by negligence.

You can cancel any time by writing to us. Once you are on a paid plan you can also cancel from your name menu › Plan and billing, which opens Stripe's own page. You keep access to the end of the period you have paid for.

We can end it if you do not pay, or if you use the service in a way that breaks section 6 — in which case we tell you why and give you a reasonable chance to put it right, unless the breach makes that unsafe.

Either way, export first. After the account ends, the shop's owner can still download its records for as long as we hold them — and closing a shop removes nothing, so that is for as long as the records exist. Records already published to the vehicle's permanent record stay there — see section 5.

If we change anything that affects your rights or what you pay, we will tell you at least 30 days beforehand. Carrying on using the service after that means you accept the change; if you do not, cancel before it takes effect. Sections 4 and 5 — your data is yours and sealed records bind us too — will not be weakened by a change to these terms.

This agreement, together with the privacy policy, is the whole of it. If a court finds part unenforceable, the rest still stands. Not enforcing something once does not waive it.

You may not transfer this agreement without our consent. We may transfer it if the business is sold, and a buyer takes on sections 4 and 5 as they are written.

Governed by the laws of the State of Texas, without regard to conflict-of-law rules. Notices to us go to legal@scarab-os.tech, or by post to 10601 Clarence Dr, Suite 250, Frisco, TX 75033.