The agreement between your shop and us. It is also the end-user licence agreement for the software. Last updated 4 September 2026.
“We” is BellaMadison Co LLC, which operates Scarab OS. “You” is the shop that signs up, and everyone you give a PIN to. Using the software means agreeing to this.
A licence to use Scarab OS to run your shop, for as long as your account is in good standing. It is not exclusive, you cannot pass it on, and it does not transfer ownership of the software.
What each plan includes is on the pricing page, and the figures there are the agreement. Every plan includes every part of the daily job — write-ups, estimates, inspections, the board, invoicing, the till, warranties, purchase orders, profit reporting, the customer portal, sealed records and publishing. Plans differ by volume and by number of locations, not by withholding features.
At the price shown for your plan when you subscribe. The free plan costs nothing, needs no card, and does not expire.
There is no per-user charge on any plan, including the free one, and there will not be one. If that ever changed, existing shops would keep the terms they signed up on.
Hitting the free plan's monthly repair limit stops you writing new jobs. It never stops you finishing, invoicing or being paid for work already open. Text messages past your allowance are metered, not cut off.
We will tell you at least 30 days before a price change affects you. If you do not want it, cancel before it takes effect and you will not be charged the new price.
You own everything you put in. Your customers, your vehicles, your repair records, your photographs, your prices and your costs. We do not sell it, we do not use it to advertise to anyone, and we do not train anything on it.
You can take it out, on any plan, at any time, including the free one. Export is never a paid feature and never will be. Software you cannot leave is software that stopped having to earn you.
We hold your customers' information on your behalf and act on your instructions about it. How that works is set out in the privacy policy, which forms part of this agreement.
This clause is the product, so it is worth reading properly.
Not by your staff, not by you, and not by us. We hold no ability to edit a sealed record and we will not build one. If something is wrong afterwards, you seal a correction and the original stays.
Sealing says the work described was done. It is a permanent statement, so check before you press it — we cannot undo it for you afterwards.
You accept the publishing terms, we verify your shop, and your customer has not refused. We verify by ringing you. We may decline for cause — the number never answers, you will not say who you are, or you are trading under somebody else's identity — and we tell you the reason.
A repair on the vehicle's permanent record is there for the vehicle's benefit and the next owner's. You can stop publishing future work at any time. Neither of us can withdraw what is already on it.
Do not:
seal records for work that was not done; sign up as a business you are not; give somebody a PIN and let them work under another person's name; text customers who have not agreed to hear from you; or try to break, overload or reverse-engineer the service.
Texting: you are the sender. Messages go out in your shop's name from your number, so obtaining consent and honouring opt-outs is yours. We handle STOP, START and HELP automatically to help you do that, but the responsibility is still yours.
The books, the sales tax figure and the authorisation wording are tools, not professional advice. Have a professional check what you file and what you ask customers to sign.
There is no labour time guide here and there will not be one. If you record what your own guide said, that is your figure and your subscription — we neither supply nor verify it.
The software records money; it does not move it. If we introduce you to a card processor we will tell you we are paid a share, before you decide, and you deal with them directly.
The service is provided as it is. We work hard on it and we use it ourselves every day, but we cannot promise it never goes down and never has a fault.
To the extent the law allows, what we owe you for any claim connected to this agreement is limited to what you paid us in the twelve months before it arose. We are not liable for lost profits or lost business. Nothing here limits liability that cannot legally be limited — including for fraud, or for death or injury caused by negligence.
You can cancel any time, from inside the app or by writing to us. You keep access to the end of the period you have paid for.
We can end it if you do not pay, or if you use the service in a way that breaks section 6 — in which case we tell you why and give you a reasonable chance to put it right, unless the breach makes that unsafe.
Either way, export first. Your data stays available for 30 days after the account ends so you can take it with you. Records already published to the vehicle's permanent record stay there — see section 5.
If we change anything that affects your rights or what you pay, we will tell you at least 30 days beforehand. Carrying on using the service after that means you accept the change; if you do not, cancel before it takes effect. Sections 4 and 5 — your data is yours and sealed records bind us too — will not be weakened by a change to these terms.
This agreement, together with the privacy policy, is the whole of it. If a court finds part unenforceable, the rest still stands. Not enforcing something once does not waive it.
You may not transfer this agreement without our consent. We may transfer it if the business is sold, and a buyer takes on sections 4 and 5 as they are written.
Governing law is to be confirmed before this page is relied upon. Notices to us go to legal@scarab-os.tech.