What a repair shop using Scarab OS sends you by text, and how to stop it. Last updated 30 September 2026.
Program: repair and booking updates from your repair shop, sent through Scarab OS.
The shop is — not us. Messages come from the repair shop you booked with, on that shop's own number. Scarab OS is the software the shop uses to send them. If you do not recognise the shop name on a message, reply STOP and it will stop.
Messages about your booking and your repair, and nothing else: updates on the work you asked the shop to do. Most are written by someone at the shop. Two are updates the system sends if the shop has switched them on: one reminder if you haven't answered an estimate the shop sent you, and one note if the parts for your repair are running late. Message frequency varies with your repair. You can always see where your car is on your status page.
These are recurring messages while your repair is open. If you stop texts and the shop has your email, the same updates come by email.
The system also replies if you text HELP and confirms if you text STOP. A shop can also set one automatic reply for when nobody answers the phone; if it has, that reply is in the shop's own words.
We never send marketing texts. Not ours, not the shop's.
Reply STOP to any message and the shop cannot text that number again. It works on every message, and you do not have to explain. Reply START if you change your mind, or HELP to be told who is texting you and how to reach them.
You can also just tell the shop at the counter. They can record it on your file, and it has the same effect.
Message and data rates may apply — whatever your own carrier charges for a text. Neither the shop nor Scarab OS charges you anything to receive one.
Wireless carriers are not liable for delayed or undelivered messages.
Texting is optional. You can book a repair, be quoted, approve work and be invoiced without ever ticking the box, and a shop cannot make texting a condition of serving you.
When you do tick it, the shop records that you agreed, when, which version of this wording was on screen at the time, and the internet address of the device you ticked it on — so if you ever ask, there is an answer rather than an assumption.
You can agree in four ways: tick the box on the shop's booking page; tell the person at the counter when they ask; tell the person on the phone when they ask; or tick the texting sentence on an estimate you approve. When a person asks, they read you the sentence below and wait for a clear yes. The shop records your answer with the date, the time and their name. Saying no changes nothing about your repair.
Your yes is for that one shop and does not carry to any other shop that uses Scarab OS.
May I text you at this number, [your number, read back], about your booking and your repair? This is [the shop's name].
Most of our texts are written by a person here. If we have them turned on, two are sent automatically: a reminder if you haven't answered an estimate, and a note if parts are running late. It's only about your car. We never send marketing texts.
They're recurring while your repair is open, and how many you get varies. Message and data rates from your mobile carrier may apply.
Saying yes is optional. You don't need to say yes to get your car repaired or to buy anything. You can text STOP at any time to stop them, and if we have your email, the same updates will come there. Text HELP if you need help. The full terms are at scarab-os.tech/sms-terms and our privacy policy is at scarab-os.tech/privacy. I can text you the link.
Is it okay to text you at this number?
You'll get one text from us now to confirm. Reply STOP any time.
We do not share, sell or rent your mobile number, or the fact that you agreed to be texted, to any third party or affiliate for marketing or promotional purposes. The only companies that handle a text are the ones needed to deliver it: our messaging provider and the mobile carriers. Your number is held by the shop you gave it to, and used to send you the messages described above. The rest is in the privacy policy.
For help with a text, reply HELP to it and the shop answers with its name and how to reach a person, or call the shop. About a specific message, ask the shop that sent it — they wrote it. For a question about your privacy, write to privacy@scarab-os.tech. About this page or the software, the terms of service say who we are and how to reach us.