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Guides

Short answers to the questions shops ask, each linked to where Scarab OS does it.

What is a repair order?A repair order, or RO, is the record of one vehicle's visit to a repair shop, from the write-up to the invoice.
What is a digital vehicle inspection?A digital vehicle inspection, or DVI, is the shop's check of a vehicle recorded on a phone or tablet, with photos, so the customer can see what the technician saw.
How to work out your labor rateStart from what a billed hour costs you, then add the margin you aim for.
Labor rate and effective labor rateThe posted rate is the price on the wall. The effective rate is what the jobs actually brought in for each hour billed.
What is a shop supplies charge?A shop supplies charge covers the things a job uses up that never show as a part: rags, cleaners, lubricants, small hardware.
How to write a 3C storyComplaint, cause, correction: what the customer said, what you found, and what you did, in that order.
How to price a diagnosticA diagnosis is labor. Price the time it takes at your labor rate, and get the customer's yes before you start.

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Scarab OS

Guides for auto repair shops · Scarab OS