Auto repair shop texting
Text customers from your shop's own number.
Two-way texting with every customer, their calls in the same thread, and a yes to texts recorded before the first one goes.
Bay 01
Your number, both ways
- Texts go out from your shop's own number. Save it in Settings › Integrations › Phone and texting.
- Messages holds every conversation with your customers, and a conversation with unread texts carries a count.
- Calls sit in the same thread as the texts: incoming, outgoing, missed and voicemail.
- Quick replies fill the box with a sentence you can change: Waiting on parts, Running behind, Ready for pickup, Estimate sent. Nothing goes until you press Send.
- When somebody is already answering a conversation, its top says who.
Bay 02
A yes before the first text
- A text to a customer goes only once they have said yes to texts. Without one, the send is refused and says why.
- At the counter, Record yes… opens a short form: read them the script, say how they answered, confirm you read the number back, and write down what they said.
- Check-in asks the question when a customer's answer is not on record, and asks again when their number changes.
- A customer who replies STOP (or ALTO) is not texted again until they reply START. HELP (or AYUDA) gets your shop's name back.
Bay 03
What goes by text
- The estimate link, the inspection report, the pay link and the receipt, to a customer who said yes.
- A text you press Send on goes at once. One nobody pressed goes out only between 8 am and 8 pm on your shop's clock.
- Two automatic texts, each off until the owner switches it on:
- one reminder when an estimate has had no answer, after the open hours you set;
- one when a part for the customer's job is running late, with the new day.
Bay 04
When a call is missed
- Set the text sent when nobody answers. A caller whose customer record carries a yes to texts gets it, once per call. Ringing the shop is not a yes.
- A caller who is not a customer can be asked to press 1 before the call rings through. It is a switch under Phone and texting.
- Block a number, and its calls and texts are refused until you unblock it.
Bay 05
What it costs
- Solo includes 300 texts a month. Shop includes 1,000, and Group 1,000 at each location.
- Past the allowance, a text is 5¢. Nothing is cut off mid-job. You get an email at 80% and at 100%.
Bay 06
Questions shops ask
Can I text customers from my shop's own number?
Yes. Save the number in Settings › Integrations › Phone and texting, and texts go out from it. Replies and calls land in the same conversation.
Do customers have to agree to texts first?
Yes. A text goes only to a customer whose yes is on record, and check-in asks when it isn't. STOP ends texts until they reply START.
Can I send the estimate and the pay link by text?
Yes, to a customer who said yes to texts. Each lands in their conversation.
What happens when I miss a call?
The caller gets the text you set, once, if their customer record carries a yes to texts.
How many texts are included?
Solo includes 300 a month, Shop 1,000 and Group 1,000 at each location. After that a text is 5¢.
